Due to the very high desire for support, and the expectation that it should be both free, instant & personal, from the users of the free plugin Share and Follow. I have been forced to make some changes.

1. Personal support is only available for those that pay for it.  The payment is by purchasing the CDN subscription at a base rate of 9.99euros.  Not much if you consider you might need many hours of support. All support for CDN customers will be done over email and possibly skype chat.
2. Those that do not want to pay for support will have the option to use the wordpress community forum, where they can receive support from other users of the plugin.

I will periodically check the wordpress forum, I expect monthly, but will not be offering personal support, but generic support.  That means that I will point you in the right  direction, but won’t detail to the nth degree the solution.

i.e.

Generic support example:   “you will need to use CSS to add a larger margin or padding to heading item”.

Personal support example: “After reviewing your site, the solution is to add the following code into the ‘add your own css’ section on the CSS Style and Configuration page.

.shareinpost h3 {margin-top:3px}
”

Notice that I will look at your exact site and give you specific code to make it work on your theme.   Personal service.  Is that worth 9,99 to you?

please note that support questions placed as comments on this website will be removed.  Those that mail me with questions who do not have the CDN subscription will be ignored (as will spammers!).

I trust that you understand that my time is valuable and I have already given a large amount of it to you already in the form of the share and follow plugin.

Sadly I’ve had a mail corruption with Thunderbird this week. It has effected a bunch of mails (approx 50) before I was able to spot it and fix it. Very simple fix was just to compact the inbox and other folders.

Anyhow, this has meant that I have not been able to respond to a few emails that have been sent to me via the contact form, as I have no idea who to reply.

Question 1.
Why does the HTML Validator Service fail on the email link?
It fails because there are spaces in the Body= field on email link. It usually says “Here is a link to a site I really like” as you can see there are many spaces in that sentence. If those spaces are replaced with %20 which is the standard what to encode URL’s, it will then put the following message into the email body “Here%20is%20a%20link%20to%20a%20site%20I%20really%20like”, thus making it look ugly to the users of your site. Thus it is staying as “Here is a link to a site I really like” and will continue to fail

Question 2
When using SEO Ultimate and not putting in a specific description, SEO ultimate shows the description of “Share this on Facebook Digg This Tweet this….” all of the text from the share links in the post.
This is because SEO Ultimate is hooking in to the_content() to auto-generate the description and is including the Share Links as they also hook into the_content(). The best way to deal with this is to actually write your own description, which should be done anyway for google and SEO. Auto-generated descriptions are *never* as good as writing your own. If you are feeling intrepid and a bit of a php coder and don’t want to write your own descriptions, you could changed the priority on the SEO Ultimate hook to be a lower number than 10, i.e. 1 and then it will have made it’s description before the share links are added. This again is not so good as you will need to manage this every time you upgrade.

I do not expect the maker of SEO Ultimate is interested in changing the way their plugin functions to help people who want to be lazy when writing a self made description is far superior to any kind of generated description. They no doubt will say the same thing “write your own description”.

Kind regards
Andy